Feedback & Complaints

Your voice matters to us. Whether you want to share a compliment, make a suggestion, give feedback or raise a concern — we want to hear from you.

Your feedback is safe. Making a complaint or providing feedback will never negatively affect your supports or your relationship with Together in Motion Services.

Who can provide feedback?

Anyone can share feedback with us. This includes participants, family members, carers, advocates, support coordinators, allied health professionals, and members of the community.

ParticipantsFamily membersCarersAdvocatesSupport coordinatorsAllied health professionalsCommunity membersSupport workers

Share your feedback online

Fill in the form below. Fields marked required are required.

What type of feedback would you like to share?

Compliment

Something went really well and you want to let us know.

Suggestion

An idea for how we could do something better.

General feedback

Something you'd like us to know about your experience.

Complaint

Something went wrong or you are unhappy with something.

I prefer to remain anonymous

You do not have to give your name. Anonymous feedback is still valuable and will be reviewed. Note: we will not be able to contact you about your feedback if you remain anonymous.

Your details

Your name

Your relationship to Together in Motion Services

Would you like us to contact you about your feedback?

Yes, please contact meNo, just record my feedback

Your feedback

Subject (optional)

Your feedback

You only need to share what you are comfortable with. You can be as brief or as detailed as you like.

Privacy statement

Your feedback is safe

Making a complaint or providing feedback will never negatively affect your supports, your service agreement or your relationship with Together in Motion Services.
You can provide feedback anonymously if you prefer. You do not have to give your name.
You can ask someone to help you — a family member, carer, advocate or support coordinator.
We will acknowledge your feedback and keep you informed of any actions we take, if you ask us to.
All feedback is treated with respect and confidentiality.

Other ways to get in touch

You can also share feedback or make a complaint directly:

Phone

(02) 7238 3873

Monday to Friday, 9:00am – 5:00pm AEST

[email protected]

We aim to respond within 2 business days

In writing

L 27, 101 Collins Street, Melbourne VIC 3000

Addressed to the Quality & Compliance Team

Need help providing feedback?

We want to make it as easy as possible for everyone to share feedback. We can provide support in a range of ways.

Interpreter or translator
We can arrange a professional interpreter for your preferred language, including Auslan.
Easy Read version
Ask us for an Easy Read version of our complaints process.
Advocate support
You can bring or nominate an advocate, family member or carer to assist you.
Phone or in-person
You can make a complaint by phone or ask to meet with us in person.
Anonymous feedback
You can provide feedback without giving your name or contact details.

What happens when you make a complaint?

We receive your feedback
We acknowledge receipt of your complaint or feedback, usually within 2 business days.
We review and investigate
A senior staff member reviews your feedback. For complaints, we investigate what happened and why.
We respond to you
We contact you with our findings and any actions we are taking, if you have asked to be contacted.
We learn and improve
We use feedback to improve our services for everyone. Your input genuinely shapes how we work.

External complaint avenues

If you are not satisfied with how we have handled your feedback, or if you prefer to raise your concern with an independent body, you have the right to contact any of the following organisations at any time. You do not need to contact us first.

NDIS Quality and Safeguards Commission

The NDIS Commission handles complaints about NDIS providers, including concerns about the quality or safety of supports, abuse, neglect or exploitation.

1800 035 544 ndiscommission.gov.au

Free call. TTY: 133 677. Translating and Interpreting Service: 131 450.

NDIS Commission — Online complaint form

You can lodge a complaint online through the NDIS Commission website.

ndiscommission.gov.au/participants/complaints

NDIS Commission — Restrictive practices complaints

If your complaint involves the use of restrictive practices, the NDIS Commission has a dedicated process.

1800 035 544 ndiscommission.gov.au

National Disability Advocacy Program (NDAP)

Independent disability advocates can help you understand your rights, prepare a complaint and speak on your behalf.

disabilityadvocacyfinder.dss.gov.au

Find a local disability advocate near you.

Australian Human Rights Commission

If you believe you have experienced discrimination on the basis of disability, you can lodge a complaint with the Australian Human Rights Commission.

1300 656 419 humanrights.gov.au

State and Territory Disability Commissioners

Each state and territory has its own disability or community services commissioner. Contact your local commissioner if your concern relates to state-funded supports or services.

dss.gov.au

Together in Motion Services operates in VIC, SA, WA, NT, NSW and QLD.

NDIS Quality and Safeguards Commission

The NDIS Commission is the primary independent body for complaints about NDIS providers. You can contact them at any time — you do not need to contact us first.

1800 035 544 Lodge online