Cancellation Policy
Policies
Cancellation Policy
Last updated: January 2026
NDIS cancellation rules
Together in Motion Services operates in accordance with the NDIS Pricing Arrangements and Price Limits, which include standard cancellation rules. These rules apply to all supports delivered under a Service Agreement.
Short notice cancellations
A short notice cancellation occurs when a participant cancels a support with less than the required notice period. For most supports, the required notice period is 2 clear business days (48 hours). For some supports, including group-based supports and specialist supports, different notice periods may apply as set out in your Service Agreement.
Cancellation charges
Where a short notice cancellation occurs, Together in Motion Services may charge up to 100% of the agreed support fee, in accordance with the NDIS Pricing Arrangements. This charge covers the cost of staff time that has been allocated and cannot be redeployed at short notice. We will always try to work with you to reschedule rather than charge a cancellation fee where possible.
No-shows
If a participant is not present for a scheduled support without prior notice, this is treated as a short notice cancellation and the same cancellation rules apply.
Cancellations by Together in Motion Services
If Together in Motion Services needs to cancel a scheduled support, we will provide as much notice as possible and work with you to reschedule. We will not charge a cancellation fee for cancellations made by Together in Motion Services.
Exceptional circumstances
We understand that unexpected events occur. If you need to cancel due to a medical emergency, hospitalisation or other exceptional circumstance, please contact us as soon as possible. We will consider each situation individually and may waive the cancellation fee at our discretion.
How to cancel
To cancel a scheduled support, please contact your support worker or our office as soon as possible. You can call us on 1800 000 000 or email [email protected]. Please do not cancel solely through a text message to your support worker — please also notify our office.
Service Agreement
Your Service Agreement will include the specific cancellation terms that apply to your supports. Please refer to your Service Agreement or contact us if you have any questions.